Frequently Asked Questions

Product Information

Before choosing a CPAP mask, it’s important to consult with your sleep specialist, healthcare provider, or respiratory therapist. They can evaluate your individual needs, sleep apnea severity, and any specific preferences you have for mask types.

CPAP masks come in various types: nasal masks, nasal pillow masks, and full-face masks. Before choosing, consider how you naturally breathe during sleep. A nasal mask might work well if you primarily breathe through your nose. A full-face mask could be a better fit if you tend to breathe through your mouth or have nasal congestion.

Comfort is crucial for successful CPAP therapy. Look for a mask that provides a secure and comfortable fit without causing discomfort or pressure points. All Sleepnet masks have adjustable headgear and AIR°gel® technology to customize your fit and provide a comfortable seal.

Our CPAP masks come in different sizes to accommodate different face shapes. Our size and fit guides will help determine your size based on your facial measurements.

Our masks offer various features, such as magnetic clips for easy removal, custom fit technology, and more. Consider which features are important to you and align with your preferences.

Finding the perfect mask for you might take some trial and error. We offer a 30-day Comfort Guarantee if you are unsatisfied with your Sleepnet mask.

Sleepnet masks are Latex-free.

Yes, all Sleepnet masks are manufactured in the US with globally sourced materials.

Our vented CPAP masks fit all standard 22 mm CPAP and BiPap device connections.

Sleepnet masks are manufactured in accordance with ISO 13485. Sleepnet masks are designed in accordance with the applicable ISO standards, including but not limited to, ISO 17510, ISO 10993, and ISO 5356-1.

The magnets provide a quick and easy method of attaching and detaching the mask from the headgear.

When a magnet comes into close proximity to certain medical implants or metallic implants, it could interfere with the performance or the position of the implant. This could potentially lead to serious injury or death. The masks are safe to use when following the revised warning and new contraindication.

New Contraindication

Do not use this mask if you or anyone (example: household members, bed partners, caregivers, etc.) in close physical contact with your mask has an active medical implant or metallic implant that will interact with magnets. Implant examples include, but are not limited to, pacemakers, implantable cardioverter defibrillators (ICD), neurostimulators, aneurysm clips, metallic stents, ocular implants, insulin/infusion pumps, cerebral spinal fluid (CSF) shunts, embolic coils, metallic splinter, implants to restore hearing or balance with implanted magnets (such as cochlear implants), flow disruption devices, contact lenses with metal, dental implants, metallic cranial plates, screws, burr hole covers, bone substitute device, magnetic metallic implants/electrodes/valves placed in upper limbs, torso, or higher, etc. If you have any questions regarding the implant, consult your physician or the manufacturer of your implant.

Revised Warning

Magnets are used in the mask and headgear clips with a field strength of 380mT. With the exception of the devices identified in the contraindication, ensure that the mask is kept at least 6 inches (approx. 16 cm) away from any other medical implants or medical devices that can be impacted by the magnetic fields to avoid possible effects from localized magnetic fields. This applies to you or anyone in close physical contact with the mask.

Sleepnet masks with magnets are safe to use when following the revised warning and new contraindication. If you have any questions regarding your implant, consult your physician or the manufacturer of your implant.

No, only the Mojo Full Face masks, Mojo 2 full face masks, iQ 2 nasal masks, and Phantom 2 nasal masks contain magnets.

Fit & Seal

Finding the right size CPAP mask is essential for your comfort and effective treatment of sleep apnea. Use this step-by-step guide to help you find the right size CPAP mask.

Finding the right size non-invasive ventilation (NIV) mask for your patient involves careful assessment and fitting to ensure optimal comfort and effective therapy. Use this step-by-step guide to help you find the appropriate size NIV mask.

Various factors can cause a CPAP mask to leave painful marks on your face. Here are some common reasons why this might happen:

Mask Fit: If your CPAP mask is too tight or too loose, it can cause discomfort and leave marks on your face. A too-tight mask can dig into your skin and create pressure points, while a too-loose mask might require overtightening of the straps, leading to discomfort and marks.

Strap Tension: Straps that are overly tight to ensure a seal can cause pressure sores, redness, and pain. Finding the right balance between a snug fit and excessive tension is essential.

Mask Material: Some people might have sensitivity to the materials used in the mask, such as silicone or other materials in the cushion or frame. Allergic reactions or skin irritation can result in redness, soreness, or discomfort.

Pressure Points: Certain mask styles or designs might create pressure points on specific areas of your face, such as the bridge of the nose or the forehead. Over time, this can lead to pain and soreness.

Mask Style: Different CPAP mask styles (nasal, full-face, or nasal pillows) have varying pressure distribution on the face. If your mask style doesn’t match your facial structure, it could cause discomfort and marks.

Incorrect Sizing: Using a mask that doesn’t fit your face correctly can lead to pressure points and discomfort. Ensuring you have the correct mask size for your facial dimensions is crucial.

Strap Placement: If the straps are not adjusted or positioned correctly, they can cause uneven pressure distribution and pain.

Facial Hair: If you have facial hair, it can interfere with the mask’s seal and cause discomfort or marks.

Skin Sensitivity: Some individuals have more sensitive skin, making them more prone to irritation and marks from mask usage.

Regular communication with your healthcare provider and taking steps to find the right mask fit can help alleviate pain and discomfort caused by marks on your face from your CPAP mask. Consider the following guidelines for a more comfortable mask experience:

  • Consult your healthcare provider or CPAP equipment supplier to evaluate your mask fit and sizing. They might recommend a different mask style or size that suits your facial structure better.
  • Adjust the head straps carefully for a secure, comfortable fit without excessive pressure.
  • Use mask liners or soft cloth covers to reduce skin contact and alleviate discomfort.
  • If you suspect a skin allergy or irritation, try masks with different cushion materials and consult a dermatologist if necessary.
  • Maintain good hygiene by cleaning your mask and face regularly before wearing the mask.
  • Experiment with different masks to find the one that minimizes discomfort while maintaining an effective seal.

The main difference between a full-face mask and a nasal mask lies in the area of the face they cover and the way they deliver air to the user:

A full-face mask covers both the nose and the mouth, forming a seal that ensures the air pressure is delivered to both the upper airway (nose) and the lower airway (mouth). Full-face masks are often used when individuals breathe through their mouth during sleep, have nasal congestion that prevents them from breathing through their nose, or prefer a mask that covers the entire face for comfort. They are suitable for people who experience nasal blockages, have allergies, or tend to open their mouths during sleep. They also prevent air leaks caused by mouth breathing. Full-face masks can be bulkier and may feel claustrophobic to some users. They might also have a higher chance of air leaks than nasal masks.

A nasal mask covers only the nose. It forms a seal around the nostrils to deliver the pressurized air directly to the upper airway. Nasal masks are suitable for individuals who primarily breathe through their nose during sleep and do not have significant mouth-breathing habits or issues. They are typically less bulky and offer a more open feeling than full-face masks. Many users find them less claustrophobic and more comfortable. A nasal mask may not be as effective if you breathe through your mouth during sleep or have nasal congestion. Air leaks might occur if the mouth opens during sleep.

Body temperature can affect the seal of a CPAP mask. However, the impact of body temperature on mask seal can vary depending on several factors:

Material: The material of the mask cushion and its interaction with your skin can be influenced by temperature. Some materials become more pliable and conform to your face better as they warm up. Others may become less pliable in cooler conditions.

Sweating: If you sweat during sleep, the moisture can impact the mask’s seal. Sweating can cause the mask cushion to lose grip on your skin, leading to leaks.

Skin Oils: Your skin produces natural oils, and body temperature can influence the production of these oils. These oils can accumulate on the mask cushion, affecting its seal over time.

Humidity: The humidity level in your sleeping environment can also play a role. If the air is too dry, it might affect the comfort of the mask and the skin, potentially leading to more leaks.

If you’re experiencing consistent problems with your Sleepnet mask seal due to temperature-related issues, it’s a good idea to consult your CPAP provider or sleep specialist for further guidance. They can offer personalized advice based on your specific situation.

Usage

If your CPAP mask leaks, it can lead to discomfort and reduced effectiveness of your therapy. For more information on properly fitting and sizing your Sleepnet mask, please find our quick start and sizing guides under Resources. Additionally, here are some steps that you can take to address the issue:

Adjust the Fit: The first step is to ensure a proper fit. Follow the manufacturer’s instructions for adjusting the straps and headgear to create a secure seal without overtightening. The mask should be snug but not uncomfortable.

Position the Mask Correctly: Make sure the mask is positioned correctly on your face. For a nasal mask or nasal pillow, ensure that the nostrils are centered in the openings. For a full-face mask, ensure it covers your nose and mouth properly.

Check for Damage: Inspect the mask and its components for damage or wear. Over time, parts like the cushion, headgear, and straps can degrade, causing leaks. If you notice any damage, consider replacing the necessary parts.

Clean the Mask: A clean mask can provide a better seal. Regularly clean the mask and cushion as per the manufacturer’s guidelines. Both debris and oils from your skin can accumulate on the mask’s silicone cushion, leading to leaks.

Address Facial Hair: Facial hair can interfere with the mask’s seal. If you have facial hair, consider trimming it or using a different type of mask that may be more compatible with your facial hair.

Try Different Mask Types: If you’ve tried different adjustments and your current mask still leaks, consider trying a different style of CPAP mask. There are nasal masks, nasal pillows, and full-face masks, each designed to cater to different needs and facial structures.

Use Mask Liners or Sealants: Some users find success by using mask liners or sealants designed to help create a better seal and reduce leaks. Place liners or sealants between your skin and the mask cushion.

Consult Your CPAP Provider: If you’re still experiencing leaks despite trying these steps, it’s a good idea to consult your CPAP provider or sleep specialist. They can offer personalized advice and suggest a mask fitting or adjustments based on your needs.

Remember that achieving a perfect seal may take trial and error. It’s essential to be patient and persistent while you work toward finding the best solution for your comfort and effective therapy.

All Sleepnet masks are suitable for individuals with dentures.

Yes. Sleepnet’s AIR°gel® Masks allow for a comfortable and secure seal, even for those with facial hair.

Our masks allow you to comfortably rest in your natural sleep position.

We recommend cleaning your mask daily. Wash the mask and its components in warm water with a mild soap, allowing it to air dry. To extend the life of your mask and maintain a good seal, wash your face before putting it on.

The frequency of replacing your CPAP mask can depend on several factors, including the type of mask you have, your usage habits, and the manufacturer’s recommendations. Here are some general guidelines to help you determine when to replace your CPAP mask:

Manufacturer Recommendations: The manufacturer of your CPAP mask usually provides guidelines on how often you should replace the mask components. Typically, this information is in the user manual or manufacturer’s website.

Wear and Tear: Regular mask use can lead to wear and tear over time. Look for signs of deterioration, such as cracks, tears, or stretching in the mask material, headgear, and straps.

Leaks and Fit Issues: If you start experiencing leaks or the mask no longer fits properly despite adjustments, consider a replacement. A proper seal is essential for the effectiveness of your CPAP therapy.

Comfort and Hygiene: If the mask becomes uncomfortable or causes irritation, replacing it is a good idea. Additionally, maintaining good hygiene is crucial for avoiding skin issues and infections. If you’re finding it difficult to clean the mask effectively, it might be time to get a new one.

Allergies or Sensitivities: If you develop allergies or sensitivities to the materials in your mask, you might need to switch to a different type or brand of mask.

Changes in Weight or Facial Structure: Significant changes in weight or facial structure might affect the fit of your current mask. If your mask no longer seals properly due to such changes, consider buying a new one.

Duration of Use: Most CPAP masks last 3 to 12 months with regular use. However, this can vary based on the factors mentioned above. Most insurance companies cover the cost of a replacement after three months.

Proper maintenance and cleaning of your CPAP mask can extend its lifespan. Follow the manufacturer’s cleaning instructions and keep your mask and its components clean and well-maintained.

If you are unsure of when to replace your CPAP mask, consult with your healthcare provider or the supplier of your CPAP equipment. They can offer personalized advice based on your specific situation and needs.

The components of a CPAP mask, including the mask cushion, headgear, and tubing, need regular maintenance and replacement to ensure the effectiveness of your therapy and maintain your comfort.

The mask cushion, which creates a seal around your nose or mouth, should be replaced more frequently than other components. It typically needs to be replaced every 1 to 3 months or as recommended by the manufacturer. If you notice visible wear and tear, cracks, or the cushion no longer maintains a proper seal, it’s time to replace it.

The headgear and straps that hold the mask in place should be replaced every 6 to 12 months or as needed. Over time, the elastic properties of the headgear can diminish, affecting the mask’s fit and comfort.

The tubing that delivers the air from the CPAP machine to the mask should be replaced every 3 to 6 months. Inspect it regularly for any cracks, tears, or damage that could affect the airflow.

If you use a chin strap to help keep your mouth closed during CPAP therapy, it should be replaced every 6 to 12 months. Check for any signs of wear and ensure it still provides the desired support.

It’s important to note that these are general guidelines, and the replacement frequency can vary based on individual usage, care, and the specific recommendations of your CPAP equipment manufacturer. Regularly inspecting your components for wear and tear, maintaining proper hygiene, and following the manufacturer’s guidelines for maintenance and replacement will help ensure the longevity and effectiveness of your CPAP therapy. If you have any doubts or questions, it’s always a good idea to consult with your healthcare provider or the supplier of your CPAP equipment.

Experiencing increased sneezing after using a CPAP mask could be attributed to several factors. While we can’t provide a definitive diagnosis, here are some possible explanations:

Allergies: The materials in CPAP masks, such as the cushion, headgear, or tubing, may trigger allergic reactions in some individuals. Sneezing is a common symptom of allergies. Consider this if you’ve recently switched to a new mask and the materials used are causing a reaction.

Dust or Irritants: If the components of your CPAP equipment are not adequately cleaned and maintained, they can accumulate dust, dirt, and other irritants over time. Breathing in these particles during CPAP therapy could increase sneezing and nasal irritation.

Humidification: If your CPAP machine has a humidifier, the added moisture can sometimes cause changes in your nasal passages or sinuses. These changes might result in increased sensitivity or sneezing for some individuals.

Air Pressure: The airflow from your CPAP machine might cause changes in the airflow through your nasal passages, leading to temporary irritation and sneezing.

Nasal Congestion: CPAP therapy might expose underlying nasal congestion you weren’t fully aware of before using the mask. The airflow could make you more aware of any blockages in your nasal passages, leading to sneezing.

Adjustment Period: Sometimes, when using a CPAP mask for the first time, your body might need a period of adjustment. Increased sneezing could be a temporary reaction as your body gets used to the new sensations of the mask and airflow.

If the increased sneezing persists or becomes bothersome, consult your healthcare provider or a sleep specialist.

Sleepnet Non-Invasive Ventilation (NIV) masks are often used in medical settings, including hospitals, clinics, and sometimes in transit, such as ambulances. However, using our masks in an ambulance or emergency medical technician (EMT) environment involves several considerations.

The decision to use NIV masks depends on the available equipment, the patient’s condition, and the EMTs’ training in NIV therapy. Using NIV masks requires proper training and competency among medical personnel, including EMTs. EMTs need to be trained to assess the patient’s condition, determine the appropriate level of pressure support, and manage any potential complications.

NIV masks are generally suitable for patients with respiratory distress who are conscious and able to cooperate. They might not be appropriate for patients with severe airway obstruction, certain types of traumas, or unconsciousness. When using NIV masks, continuous monitoring of the patient’s vital signs, respiratory status, and response to treatment is essential. EMTs need to be able to adjust the pressure settings and respond to any changes in the patient’s condition.

NIV masks might interfere with communication and assessment of the patient. Ensuring the patient is comfortable, adequately sedated if necessary, and can communicate effectively is essential. Like CPAP masks, proper mask fit and seal are crucial for NIV therapy. The mask should provide an airtight seal to deliver positive pressure ventilation effectively.

Ambulances can be bumpy with limited space. Healthcare providers must ensure that NIV equipment is secure and the patient is stable during transportation.

NIV mask use in ambulances should be guided by protocols, guidelines, and best practices established by medical authorities and institutions.

If you are considering using NIV masks in an ambulance or EMT environment, it’s crucial to work within the guidelines of your local healthcare system, medical protocols, and regulations. Proper training, appropriate equipment, and a thorough understanding of the patient’s condition are all critical factors to consider when providing NIV therapy in a mobile medical setting. Always consult with medical professionals and follow established procedures to ensure patient safety and effective treatment.

General

If you want to become a distribution partner with Sleepnet, please email our sales team, fill out our contact form, or call us direct at 800-742-3646.

If you want to become a private-label partner with Sleepnet, please email our sales team, fill out our contact form, or call us direct at 800-742-3646.

Yes.  If you are a healthcare provider (e.g., hospital, long-term care facility) or a DME/HME distributor, please submit your question through our contact form or call us directly at 800-742-3646.

If you are a healthcare provider (e.g., hospital, long-term care facility) or a DME/HME distributor, please submit your question through our contact form or call us directly at 800-742-3646.

If you are a patient, many medical supply stores specialize in sleep apnea and respiratory equipment, and they often carry a range of Sleepnet masks. These stores may have trained staff who can help you select a suitable mask based on your needs. Sleepnet masks are also available through online retailers, including medical equipment websites, e-commerce platforms, and CPAP-specific online stores. Sleep clinics, pulmonologists, and other healthcare providers may offer Sleepnet masks as part of their sleep apnea treatment options. Durable Medical Equipment (DME) Providers specialize in providing medical equipment, including CPAP.

You need a prescription to purchase a Sleepnet CPAP mask in the US.  You should check directly with your mask supplier or retailer to get the most accurate and up-to-date information about their prescription policies.

Yes, Sleepnet masks are available through various retailers.

Many medical supply stores specialize in sleep apnea and respiratory equipment, and they often carry a range of Sleepnet masks. These stores may have trained staff who can help you select the right mask based on your needs. Sleepnet masks are also available for purchase through online retailers, including medical equipment websites, e-commerce platforms, and CPAP-specific online stores. Sleep clinics, pulmonologists, and other healthcare providers may offer Sleepnet masks as part of their sleep apnea treatment options. Durable Medical Equipment (DME) Providers are businesses that specialize in providing medical equipment, including CPAP masks, to patients. They may work with healthcare professionals to ensure patients receive the right equipment.

You need a prescription to purchase a Sleepnet CPAP mask in the US.  You should check directly with your mask supplier or retailer to get the most accurate and up-to-date information about their prescription policies.

Yes, Sleepnet masks are available for purchase outside the US. For international ordering or distribution information, please submit a request through our contact form, or call us direct at 800-742-3646.

Sleepnet offers a 90-day warranty against manufacturing defects on all non-disposable masks and a 30-day Comfort Guarantee. To learn more, go to our guarantee and warranty page.

Yes, most insurance plans will cover the cost of your CPAP or BiPAP equipment partially or entirely. Please refer to your insurance provider for specific reimbursement questions before purchasing a mask.

Yes, you can travel with your Sleepnet mask. However, it’s a good idea to research your CPAP device’s electrical outlets, power supplies, batteries, adapters, and airline rules ahead of time.