Frequently Asked Questions


General

Materials & Care

Fitting

General

  • Is the iQ Nasal mask compatible with any manufacturer's positive airway pressure device?
  • Yes, all Sleepnet masks are compatible with the standard 22mm hose connection.
  • Are Sleepnet masks eligible for reimbursement by my insurance company?
  • Yes - most insurance plans will cover some or all of the cost of your CPAP equipment. The HCPC billing codes and Medicare's reimbursement scheduling can be found on our Insurance page. Please refer to your individual insurance provider for specific questions regarding reimbursement prior to purchasing a mask.
  • Does Sleepnet offer a warranty or a guarantee on its masks?
  • Sleepnet offers a 90-day warranty against manufacturing defects on all masks, as well as a 30-day satisfaction guarantee so you can purchase with confidence. Read more about Our Guarantees.
  • Does Sleepnet offer a pediatric mask?
  • Yes. Sleepnet is proud to offer the MiniMe, available in both vented and non-vented versions. Specially engineered for a child's face, it provides a gentle introduction to therapy and is FDA cleared for use with children ages 2-12.
  • Which is preferred - a nasal mask or a full face?
  • A CPAP mask is a very individual decision and is influenced by many factors including anatomy, comfort, and congestion. Browse our Products and talk to your doctor or homecare professional about which Sleepnet mask is right for you.
  • Can I still travel with my Sleepnet mask? Camp? Fly?
  • Absolutely! Your Sleepnet mask can go wherever you go. However, it's always a good idea to research electrical outlets, power supplies, batteries, adapters, and airline rules for your positive airway pressure machine ahead of time.
  • Are Sleepnet masks available for purchase outside the USA?
  • Yes. Sleepnet masks are distributed across the globe. Please visit our International page or Contact Us to locate a reseller near you.
  • Why are Sleepnet masks so comfortable?
  • All Sleepnet masks are made with our patented SoftGel which rests directly on your skin and may help reduce or eliminate painful marks left by competitor masks.
  • What's unique about Sleepnet masks?
  • Exclusive to Sleepnet masks, our patented SoftGel rests directly on the patient's skin for a fit that's unmatched in comfort. Additionally, our unique moldable shells can be gently shaped for a semi-customizable fit.
  • Where are Sleepnet masks made?
  • Every quality Sleepnet mask is proudly designed and assembled in Hampton, NH, USA.
  • Are Sleepnet masks FDA registered and/or CE certified?
  • Yes, all Sleepnet masks conform to all relevant regulatory guidelines.
  • How do I order Sleepnet masks?
  • Sleepnet masks can be ordered by contacting our friendly sales team at 1-800-742-3646 between 8AM and 5PM EST, or by emailing orders@sleepnetcorp.com anytime. Please visit our How to Buy page for detailed information or Contact Us
  • Is there any special pricing available?
  • Please Contact Us for pricing and information on current promotions.
  • How do I get more information on partnering with Sleepnet?
  • For more information on how to become a commercial partner, please complete the brief Partnership Interest Form and a Sleepnet representative will contact you.

MATERIALS & CARE

  • Do Sleepnet masks contain latex?
  • No. Sleepnet masks do not contain any natural rubber latex.
  • How long do Sleepnet masks last?
  • Each Sleepnet mask is of the highest quality materials and construction and is expected to last six to twelve months with proper care.
  • How do I clean my Sleepnet mask? How often?
  • We recommended you clean your mask daily by washing the mask and components in warm water with a mild soap and allowing to air dry. Washing away excess facial oils before putting it on will help to extend the life of your mask and maintain a good seal.

    For complete manufacturer instructions, please visit the Product Detail Pages or download the Product Guides.

  • Can Sleepnet masks be sanitized for multi-patient use?
  • The Mojo Full Face Ventilation Mask, the iQ Nasal Mask, the iQ Ventilation Mask, the MiniMe Nasal Pediatric Ventilation Mask, and the MiniMe Nasal Pediatric Mask are all approved for multi-patients, multi-use in the hospital/institutional environment. For detailed sanitation information, please refer to the Product Guides.

    USA Only: For multi-patient use, please refer to the manufacturer's suggested disinfection protocol. When using Cidex ® Solution High Level Disinfectant, use at full strength. Do not sterilize.

FITTING

  • How do I find the right size Sleepnet mask?
  • The iQ, the Phantom, and the MiniMe all come in a convenient one-size design and can be re-shaped to fit a wide variety of faces.

    The Mojo is available in three sizes (S, M, & L); the Mojo Sizing Guide is available for download in PDF format.

    The MiniMe Headgear Sizing Guide is also available for download with details on the three available sizes (S, M, & L)

  • I have facial hair. Can I still use a Sleepnet mask?
  • Absolutely. Sleepnet's SoftGel Masks™ allow for a comfortable seal even for those with various forms of facial hair.
  • Can I wear a Sleepnet mask with dentures?
  • Yes, all Sleepnet masks are suitable for individuals with dentures.
  • Can I sleep in any position with my Sleepnet mask?
  • Yes, your Sleepnet mask allows you to comfortably rest in your natural sleep position.
  • What do I do if my mask leaks?
  • A leaking mask is often the sign of a poorly fitted mask or over-tightened headgear. Readjusting the fit of your Sleepnet mask is easy: while you are lying down and relaxed, simply shape the mask to your face for a snug, comfortable fit.

    If you are using the Mojo, refer to the Mojo Sizing Guide to confirm that you are using the right size mask and browse the Mojo Fitting Tips.

    If you are using the iQ, please refer to the iQ Fitting Tips.

  • Why does my mask leave painful marks on my face?
  • Your CPAP therapy shouldn't be painful. Lines and sores are often the result of an over-tightened or ill-fitting mask and should be addressed immediately. Sleepnet's SoftGel minimizes or eliminates these painful marks with only the gel resting against the skin.
Didn't find what you were looking for? Talk with a friendly Sleepnet representative at 1-800-742-3646 between 8am and 5pm EST or email info@sleepnetcorp.com anytime.