FAQ

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FAQ 2017-06-07T17:09:22+00:00

Didn’t find what you were looking for? Talk with a friendly Sleepnet representative at 1-800-742-3646 between 8am and 5pm EST or email info@nullsleepnetcorp.com anytime.

Why does my mask leave painful marks on my face? 2017-06-07T17:09:23+00:00

Wearing your mask shouldn’t be painful. Lines and sores are often the result of an over-tightened or ill-fitting mask and should be addressed immediately. Sleepnet’s masks are designed to prevent these painful marks because our patented AIR°gel cushions rest gently to protect the skin. See our fitting tips and our cleaning video for more information on fitting and caring for your mask.

What do I do if my mask leaks? 2017-06-07T17:09:23+00:00

A leaking mask is often the sign of a poorly fitted mask or over-tightened headgear. Minimizing leaks with a Sleepnet AIR°gel is easy: click here to view fitting tips for your mask.

Can I sleep in any position with my Sleepnet mask? 2017-06-07T17:09:23+00:00

Yes, Sleepnet AIR°gel masks are designed to allow you to comfortably rest in your natural sleep position.

Can I wear a Sleepnet mask with dentures? 2017-06-07T17:09:23+00:00

Yes, all Sleepnet masks are suitable for individuals with dentures.

I have facial hair. Can I still use a Sleepnet mask? 2017-06-07T17:09:23+00:00

Absolutely. Sleepnet’s AIR°gel Masks are designed to allow for a comfortable and secure seal, even for those with facial hair.

How do I find the right size Sleepnet mask? 2017-06-07T17:09:23+00:00

The iQ Bluethe Phantom, and the MiniMe all come in convenient one-size designs with Custom Fit Technology, and are designed for a customized fit for all faces.

The Mojo is available in three sizes (Small, Medium, and Large); Use the Mojo Sizing Guide to help determine your size.

The MiniMe Headgear Sizing Guide is also available for download with details on the three available sizes (Small, Medium, and Large).

Can Sleepnet masks be disinfected for multi-patient use? 2017-06-07T17:09:23+00:00

Mojo Full Face Ventilation Mask, the iQ Blue Nasal Mask, the iQ Blue Ventilation Mask, the MiniMe Nasal Pediatric Ventilation Mask, and the MiniMe Nasal Pediatric Mask are all approved for multi-patient, multi-use in the hospital/institutional environment. For detailed disinfection information, please refer to the Product Guides.

For multi-patient use, please refer to the manufacturer’s suggested disinfection protocol.

How do I clean my Sleepnet mask? 2017-06-07T17:09:23+00:00

We recommended you clean your mask daily by washing the mask and components in warm water with a mild soap and allowing it to air dry. (See our cleaning video for detailed information on how to clean your Sleepnet mask). Washing away excess facial oils before putting it on will help to extend the life of your mask and maintain a good seal.

For complete manufacturer instructions, please visit the Product Detail Pages or download the Product Guides.

When should I replace my Sleepnet sleep mask? 2014-06-20T11:26:06+00:00

Most insurance companies cover a replacement mask every 3 months. Contact your home medical equipment company for more information.

Are Sleepnet masks latex-free? 2014-06-20T11:25:41+00:00

Yes. Sleepnet masks are not made with natural rubber latex.

How do I get more information on partnering with Sleepnet? 2017-06-07T17:09:23+00:00

For more information on how to become a commercial partner, please complete the brief Partnership Interest Form and a Sleepnet representative will contact you.

Is any special pricing available? 2017-06-07T17:09:23+00:00

Healthcare providers and distributers may Contact Us for pricing and information on current promotions.

How do I order Sleepnet masks? 2017-06-07T17:09:24+00:00

CPAP and BiPAP users may contact their homecare company for more information on ordering a Sleepnet mask. If you need help finding a company to take care of you, contact us at 1-800-742-3646 between 8AM and 5PM EST, or by emailing info@nullsleepnetcorp.com anytime. Please visit our How to Buy page for detailed information or Contact Us

Are Sleepnet masks FDA cleared and/or CE marked? 2014-06-20T11:19:16+00:00

Yes, all Sleepnet masks conform to all relevant regulatory guidelines.

Are Sleepnet masks made in the USA? 2014-06-20T11:18:55+00:00

Every quality Sleepnet mask is proudly manufactured in Hampton, NH, USA

What’s unique about Sleepnet masks? 2017-06-07T17:09:24+00:00

Exclusive to Sleepnet masks, our patented AIR°gel rests gently on the skin for a secure fit and unmatched comfort. Additionally, our masks with Custom Fit Technology offer unique moldable shells that can be gently shaped for a personalized fit.

Why are Sleepnet masks so comfortable? 2014-06-20T11:16:01+00:00

All Sleepnet masks are made with our patented AIR°gel technology. Our Airgel cushions are designed to rest gently on your skin to reduce skin irritation, pressure points and marks on your skin that may be caused by masks without AIR°gel.

Are Sleepnet masks available for purchase outside the USA? 2017-06-07T17:09:24+00:00

Yes. Sleepnet masks are distributed across the globe. Please visit our International page or Contact Us to locate a reseller near you.

Are Sleepnet masks compatible with any manufacturer’s device? 2014-06-20T11:07:20+00:00

Yes. Our vented sleep masks are designed to fit all standard 22 mm PAP device connections. Our non-vented hospital masks are designed to fit all standard 22 mm ventilator connections. Sleepnet masks are compatible with the standard 22mm hose connection.

Does Sleepnet offer a warranty or a guarantee on its masks? 2017-06-07T17:09:24+00:00
  • Sleepnet offers a 90-day warranty against manufacturing defects on all non-disposable masks, as well as a 60-day Comfort Guarantee so you can purchase with confidence. Read more about Our Guarantees.
Are Sleepnet sleep masks eligible for reimbursement by my insurance company? 2017-06-07T17:09:24+00:00

Yes – most insurance plans will cover some or all of the cost of your CPAP or BiPAP equipment. The HCPC billing codes and Medicare’s reimbursement schedule can be found on our Insurance page. Please refer to your individual insurance provider for specific questions regarding reimbursement prior to purchasing a mask.

Does Sleepnet offer a pediatric mask? 2014-06-20T11:11:29+00:00

Yes. Sleepnet is proud to offer the MiniMe, available in both vented and non-vented versions. Specially designed to fit a child’s face, it provides a gentle introduction to therapy and is FDA cleared for use with children ages 2-12.

Which is preferred – a nasal mask or a full face? 2017-06-07T17:09:24+00:00

Choosing a positive airway pressure mask is a very individual decision and is influenced by many factors including facial features, comfort, congestion, and more. Browse our Products and talk to your doctor or homecare professional about which Sleepnet mask is right for you.

Can I still travel with my Sleepnet mask? Camp? Fly? 2014-06-20T11:13:34+00:00

Absolutely! Your Sleepnet mask can go wherever you go. However, it’s always a good idea to research electrical outlets, power supplies, batteries, adapters, and airline rules for your positive airway pressure device ahead of time.